Who We Are

Quick Response is seasoned to anticipate technology upgrades and enhancements, as well as educate dealers about industry trends. We have a proven track record for providing state-of-the-art services and products.

More than 35 years in the security business
U.L. Listed - for burglary and fire - protective signaling certified by Underwriters Laboratories
7+ years Average operator field experience
50+ years Combined management experience
Operational 24 hours a day, 7 days a week

Our Mission

The Quick Response Monitoring Alarm Center provides high quality wholesale monitoring at competitive rates. We believe that the Central Station must work with the Installing Dealer to provide the End-User with the finest, most reliable service to minimize problems and maximize customer satisfaction.

We pride ourselves in retaining team members who are professionally trained in all critical situations. Our team pays attention to detail and troubleshoots as a team for your customers safety and security.

We offer a "live" person who answers with your personalized company greeting. There is no automated attendant. To learn more about the dealer services that we offer including extended data entry hours, continuous call logging and recording, Internet and video monitoring and a lot more of the affordable, high-security central station communications we offer click here.

Our Dealer Consulting services are an important asset for any growing company. If you only add a few new customers each year, we can help you learn to "sell" your systems and compete more effectively for new business. Quick Response always strives to improve our dealer relationships through customer service.

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Quick Response Management Team (l to r): Andy Ramos, Sales Manager; Margie Smigel, General Manager, and Mike Lamberson, Central Station Manager

Our Capabilities

Our new location in Cleveland, Ohio, offers nearly 8,000 square feet of space, including administrative, offices, central station monitoring, conference space for in-house vendor demonstrations or dealer training, and computer room.

We protect homes, businesses and apartment complexes nationwide, concentrating in the greater Midwest area.

Redundant standby power generators provide uninterrupted security for all critical circumstances. Powered by natural gas and regularly tested and audited to U.L. standards.
State-of-the-art software.
State-of-the-art hardware with full redundancy.
Telecommunications through fiber-optic phone lines, all T-1 high-speed carriers.
Operating room manages accounts capped at 50,000. Second central station planned when accounts grow beyond 50,000.

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