Frequently Asked Questions About Quick Response MonitoringCentral StationWho do I talk to if there is a problem? What if I need a copy of a phone call? How long do you keep files/activity/phone recordings?
We have coordinated with our dealers to smooth the transitions from traditional telephone service to Voice over Internet Protocol (VoIP) for their customers. Whether the format is Pulse, SIA or Contact ID, our Operations team will be there to assist you.
Who do I talk to if there is a problem? All of our operators are qualified to discuss a situation. A supervisor is always available to handle more detailed situations.
What if I need a copy of a phone call? We can send you an audio copy of a phone call at your request. Just give us the parameters of the date and time.
How long do you keep files/activity/phone recordings? Quick Response keeps files and activity logs for 3 years. We keep phone recordings for 2 years. |
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